Frequently Asked Questions
Yes. We proudly ship worldwide and our tracked shipping is 100% free of charge.
See next question for detailed shipping times.
Tracking numbers are usually available 3 business days after you recieve your order confirmation email.
Orders usually arrive within 5-10 business days after you recieve your tracking number. Depending on the country the order is being shipped to, it could take up to 30 days for your order to arrive.
See next question for tracking information.
Tracking information is provided once the order is being proccessed and shipped.Please kindly note that it may take a few business days for the first tracking information status online.You may track your shipment by copying and pasting your tracking number to this link: https://parcelsapp.com/en/trackingIf you have any issues with this, you can always contact us and we will get back to you as soon as possible.
You must contact us within 24 hours of placing your order to cancel it otherwise we are unable to cancel your order.
Our shower head comes with a free filter and once you have put the shower head together, you just attach it to your hose and it is ready to use. If you don't already own a shower hose, you may need to purchase one seperately to use our shower head.